By Lee-Ann Watanabe, Wellness Educator
As a Small Business Owner, it is highly likely that you have had to shift your operational procedures in light of COVID-19. As we move forward, companies have the responsibility to ensure customer and employee health first and foremost. At WYAO Hawaii, we understand the significant uncertainty and concern facing our small businesses, so we’ve summarized our best strategies for Small Business Owners as they return back to a new way of doing business.
Ramp up your cleaning procedures by adding hand sanitizer at the cash register, wiping the register and credit card reader after each customer, cleaning restrooms more frequently, wiping the door handle after each customer etc. Share photos of your staff doing so on social media to help build customer confidence and peace of mind.
Businesses may need to limit capacity to abide by the 10-person limit and ensure adequate social distancing. Offer to text customers when a space opens up if capacity limits are reached. Similarly, clarifying or updating your cancellation or scheduling policies may be necessary to allow customers to comply with local regulations or cancel appointments in the event of illness.
Communicate your current and updated policies with customers. Be clear about your commitment to health and demonstrate your ability to keep customers safe when visiting your business. You can also use these messages to communicate any new services or products that you are making available to help them engage with your business while protecting their health.
Now is the time to examine your cleaning, capacity practices in light of CDC recommendations, and to communicate your policies to your employees and customers alike to demonstrate that you take their safety seriously. Do not wait for re-entry. Do not be reactive. Be prepared, setting expectations for new work practices now that will benefit your organization down the road! WYAO is here to support your wellness initiatives during this time, call or email us today to find out how we can help!